Terms and Conditions

A User who is a natural person and who, when concluding the Agreement with the Provider, acts outside the scope of their business activity or outside the independent exercise of their profession. If the User provides their company registration number in the order form, it is assumed that the Agreement is not being concluded as a Consumer.

4. Agreement

A contract for the provision of Digital Content or a contract for the provision of Services, concluded between the Provider and the User. The Agreement obliges the Provider to deliver the Product or Service to the User and the User to pay the agreed Price to the Provider. Unless these Terms and Conditions distinguish between the types of agreement, a given provision applies to each of them. The Agreement comprises the Order, the order confirmation and these Terms and Conditions, and — in the case of Services — any individual correspondence between the parties (as further described below). The Agreement is concluded in the Czech language, archived electronically and is not accessible to the User.

5. Product

An online course, e-book, webinar or other Product with Digital Content that is the subject of the Agreement.

6. Digital Content

The content of an online Product: a pre-recorded online course, e-book, worksheets and other electronic materials, a pre-recorded webinar and similar items.

7. Service

A consultation or other individual service, a group in-person event (lecture, face-to-face course, etc.) or an online course or webinar that is not pre-recorded but takes place in real time. Unless these Terms and Conditions state otherwise (e.g. that a provision applies only to Products with Digital Content), what is stated about Products applies equally to Services.

8. Order

A duly completed and submitted electronic order form, constituting the User's offer to conclude the Agreement.

9. Price

The price for the Product stated in the Order and on the Website is, as a rule, stated exclusive of VAT, which is always indicated. Payment is made in Czech crowns (CZK).

10. Website

The web interface available at www.shine.cz.

11. Civil Code

Act No. 89/2012 Coll., the Civil Code, as amended.

12. Digital Tool

An electronic means such as software, an application or a device that enables data to be processed, stored or transmitted in support of various tasks.

13. Artificial Intelligence or AI

Computer systems that process data, recognise patterns and adapt to new situations without being explicitly programmed for each individual case.

2. LIABILITY

2.1 We use AI and Digital Tools both for educational courses and training, and in the provision of consulting services. Unless otherwise expressly agreed with the User, the use of AI to process materials and drafts forms part of standard consulting practice. All solutions are duly licensed.

2.2 The User acknowledges that they use all Products at their own risk and that it depends solely on them how they use the information and what results they achieve. The Provider is not liable for results the User achieves in connection with the use of a Product, nor does the Provider accept liability for any material or non-material harm.

2.3 Where Users themselves use our AI tools, they bear full responsibility for what data they input into those tools and how they handle the outputs.

2.4 The Provider has no access to data entered by Users and accepts no liability for its content or for results and recommendations generated by AI.

2.5 If Users are unsure whether data they intend to enter may pose a risk (e.g. personal or sensitive data), we recommend anonymising such data before entry.

3. INFORMATION ON THE WEBSITE

3.1 Each Product listed on the Website includes a description, its scope, its price and, where applicable, when and for how long it will be made available. These Product descriptions are for information purposes only and do not constitute an offer to conclude a contract; Section 1732(2) of the Civil Code therefore does not apply.

3.2 The Website may also feature testimonials from the Provider's current and former clients. All such testimonials are verified. The Provider continuously collects feedback from its clients and publishes selected testimonials. Testimonials on third-party platforms are not verified by the Provider.

4. ORDER AND CONCLUSION OF THE AGREEMENT

4.1 The User orders a Product via the Website by submitting a duly completed electronic order form. The Order contains basic information about the Product and its Price.

4.2 Before submitting the order form, the User may review and amend the information entered. The Provider relies on the accuracy, correctness and completeness of the information provided in the Order and accepts no liability for incorrect or incomplete information or any resulting loss. By clicking the relevant button in the order form, the User submits the completed form and thereby makes a binding order for the Product, i.e. an offer to conclude the Agreement.

4.3 The Provider will confirm receipt of the Order by sending an e-mail to the electronic address provided in the Order. The confirmation e-mail includes a summary of the Order and these Terms and Conditions. The Agreement is concluded upon delivery of this confirmation e-mail, which also serves as confirmation of its conclusion. The Agreement may also be concluded on individually negotiated terms; any deviating provisions in the Agreement take precedence over these Terms and Conditions.

4.4 Any costs incurred by the User in connection with the use of means of distance communication (in particular internet connection costs) are borne by the User. By placing the Order, the User consents to the use of means of distance communication.

5. PAYMENT TERMS

Product pricing

5.1 Current prices for Products are stated on the Website. The Provider may change Product prices; the price applicable to the User is always the price current at the time the Product is ordered.

5.2 The fee for open-enrolment programmes includes the professional delivery of the programme together with those products and services listed on the relevant programme page of the Website.

5.3 The Provider may announce bonuses in the form of discounts on the prices of Products or Services — for example, for those who order and pay for a Product or Service within a specified deadline, or who are among a specified number of early registrants. Such bonuses apply only to selected Products and are always stated on the Product's website page. Bonuses may also be provided in the form of vouchers as part of selected marketing activities and webinars. Where a User qualifies for more than one bonus, only the higher bonus is granted; bonuses do not accumulate. Bonus promotions are valid for a limited time.

5.4 All discount and bonus claims must be stated in the order notes.

5.5 If an obvious error occurs in the pricing stated on the Website (e.g. a typographical error) or a similar error in the process of concluding the Agreement, the Provider is not obliged to make the Product available at such an obviously erroneous price and is entitled in such a case to withdraw from the Agreement.

Payment methods

5.6 Payment may be made by the following methods:

a) bank transfer

b) online card payment

5.7 Where payment is made by bank transfer, the User will receive a pro-forma invoice with payment details after placing the Order for the Product or Service.

5.8 Online card payment is processed through the Stripe payment gateway and is a secure payment method; no data entered by the User during payment is transmitted to the Provider. Any queries regarding this payment method may be directed by the User directly to Stripe.

5.9 Other payment methods may be expressly agreed between the Provider and the User.

5.10 Payment must be made before the Service or Product is accessed; otherwise the Service or Product will not be provided to the User.

Due dates

5.11 Where payment is made by bank transfer, pro-forma invoices are due within 14 calendar days unless otherwise agreed. The Price is deemed paid upon the relevant amount being credited to the Provider's bank account.

5.12 Where payment is made via a payment gateway, the Price is due immediately upon conclusion of the Agreement. The Price is deemed paid at the moment payment is executed.

5.13 In other cases, the Price is due upon delivery of the Service.

5.14 Upon receipt of payment, the Provider will issue the relevant tax document and send it to the User's e-mail address. The User agrees to the issuance and delivery of the invoice in electronic form.

6. DELIVERY OF DIGITAL CONTENT

Method of delivery

6.1 A Product with Digital Content will be delivered to the User by being sent to the electronic address stated in the Order — in the body or as an attachment to an e-mail — or as a link from which the Digital Content may be downloaded or accessed, or as instructions for accessing the content sent to that electronic address.

6.2 The Provider's obligation to deliver the Digital Content is fulfilled upon sending such an e-mail, regardless of when the User begins to use the Digital Content.

Delivery time and access period

6.3 Digital Content will only be delivered after the Price has been paid in full.

6.4 Where the Price is paid by bank transfer, the Digital Content will be delivered within 5 business days of the Price being credited to the Provider's bank account. Where payment is made via a payment gateway, the Digital Content will be delivered to the User promptly after payment is executed.

6.5 A specific access date may be stated on the Website for a given Product. In that case, the Digital Content will be delivered to the User on that pre-announced date.

6.6 The Website may state that a Product will be delivered gradually, in parts. In that case, the first part (module) will be delivered to the User within the time determined under the preceding clauses, and subsequent parts (modules) will be delivered progressively as indicated on the Website.

6.7 The period for which the User will have access to the Digital Content may vary by Product. The User will always have access to a selected Product for the period stated for that Product on the Website (this period starts running from the date of delivery of the Digital Content). Where no such information appears on the Website, the User will have unlimited access to that Product.

Required technical and software equipment

6.8 The full functionality of the Digital Content of Products requires the User to have hardware and software capable of playing video and audio files, opening documents in docx, pdf and similar formats, an internet connection of sufficient speed and a functional e-mail inbox capable of receiving messages (the digital environment). The User is responsible for connecting the Digital Content of the Product to their own digital environment.

Additional terms

6.9 Where a Product with Digital Content includes personal support from the Provider (consultations, live broadcasts, etc.), this is stated on the Website for that Product; otherwise, personal support is not included in the Product.

6.10 Where personal support is included in the Product, the Provider reserves the right to make changes to a pre-announced date, programme, trainers, etc. in the event of an unforeseen occurrence. Any such changes will be communicated to the User without delay. The User does not have the right to withdraw from the Agreement on account of such changes.

6.11 If the User fails, for any reason, to use any part of the Product (e.g. does not attend a group session or live broadcast, or does not view all Digital Content included in a course), no compensation is due to the User for the unused part.

7. PROVISION OF SERVICES

Types of services provided

7.1 Services may be provided online or in person, either individually (e.g. consultations, one-to-one sessions or other services attended only by the User and the Provider or trainer) or to a group (lectures, live courses or real-time online courses or webinars).

Ordering and delivery of services

7.2 The User may also order a Service from the Provider by e-mail, by telephone, via social media or by other means. In that case, the Agreement will be concluded at the moment the Provider and the User reach agreement on its content. Any subsequent changes to the Agreement are only possible by mutual agreement between the Provider and the User.

7.3 Services are delivered in the manner described on the Website or individually agreed. Online services (consultations, individual or group sessions, etc.) are delivered using the Zoom platform or another agreed means. In-person services (courses, etc.) are provided at the location and on the date stated in the Service description on the Website or as determined by the Provider. Travel costs to and from the service location are borne by the User.

7.4 Services may be provided by a qualified third party authorised by the Provider to do so. The Provider remains responsible to the User for fulfilment of the obligations arising from the Agreement in such cases.

7.5 The Provider may require the User to pay all or part of the Price before the Service is provided. If the Price is not paid by the time the Service is due to be provided, the Provider is not obliged to provide the Service and is entitled to withdraw from the Agreement by e-mail and to claim compensation for any resulting loss. The Provider is entitled to require proof of payment of the Price (e.g. a ticket for the event).

Rescheduling an individual service

7.6 In the case of an individual Service (consultation, one-to-one session, etc.), the User may request a change of date no later than 24 hours before the agreed time, on particularly serious grounds (e.g. illness). This option may be exercised only once per Service; otherwise the appointment lapses without compensation, unless otherwise expressly agreed.

Terms for group events

7.7 In the case of in-person group events (one-day events, retreats, seminars, lectures, live courses, etc.) or real-time online courses or webinars, the User may cancel their participation at any time before the event begins. Cancellation must be communicated to the Provider exclusively by e-mail to the Provider's electronic address stated in these Terms and Conditions.

7.8 The following cancellation fees apply, depending on how many days before the event the User notifies the Provider of cancellation by e-mail:

14 days or more before the event — cancellation fee: 50% of the total Price
13 to 8 days before the event — cancellation fee: 80% of the total Price
7 days or fewer before the event — cancellation fee: 100% of the total Price

No cancellation fee will be charged if a substitute participant attends in the User's place.

7.9 The Provider will refund the Price paid, less the applicable cancellation fee, within 14 days of receiving notice of cancellation, to the same account from which payment was made, unless the parties expressly agree otherwise.

7.10 If the User is unable to attend an event, they may (instead of cancelling) send a substitute who, at the Provider's request, presents a valid ticket or proof of payment for the event. Any costs associated with such a substitution are borne by the User. This clause does not apply where the course consists of multiple sessions and the User is unable to attend one of them; unused sessions in such cases lapse without compensation, unless the parties expressly agree otherwise.

7.11 All costs associated with in-person group events (travel, meals, accommodation, etc.) are borne by the User unless stated otherwise on the Website.

Reservation of right to make changes

7.12 The Provider reserves the right to make changes to a Service (e.g. venue, date, programme, trainers, etc.) in the event of an unforeseen occurrence preventing the Provider from delivering the Service under the originally announced conditions. All such changes will be communicated to the User without delay. If the change is non-material (i.e. does not fundamentally affect the nature of the Service), the User has no right to withdraw from the Agreement. In the event of a material change (in particular a change of date), the User may withdraw from the Agreement by e-mail to the Provider within 3 days of being notified of the change. The Price paid will be refunded within 14 days of withdrawal.

7.13 The Provider reserves the right to unilaterally increase the Price of a Service in the event of an unforeseen occurrence (e.g. an increase in the price of energy or other supplier services). The Provider will notify the User of this without delay by e-mail and will at the same time invite the User to pay the difference within a specified period. If the difference is not paid within that period, the Provider will treat this as the User having withdrawn from the Agreement and will refund the Price already paid within 14 days.

7.14 The Price for unused Services that have not been duly cancelled in accordance with the preceding provisions will not be refunded.

Certificate for accredited courses

7.15 For accredited programmes, a certificate is awarded upon meeting the following conditions:

the participant completes the course by submitting the feedback questionnaire no later than 1 week after the final part of the course;
for courses with more than 2 training modules, the participant attends at least 75% of direct instruction (in person or online);
for courses with 1 or 2 training modules, the participant attends 100% of direct instruction (in person or online).

8. INTELLECTUAL PROPERTY AND CONFIDENTIALITY

8.1 All content on the Website and all Products are protected by copyright. The Provider makes the Product available to the User for their own use only. No Product (or any part thereof), whether in original or modified form, may be shared, copied, distributed or made available to third parties without the Provider's prior express written consent (with the exception of the User's employees or persons collaborating with the User who use the Product solely for the User's benefit).

8.2 The User is obliged to keep confidential all information required to access their user account in the members' section of the Website, as well as any other information required to access the Digital Content of Products. The User must ensure that the persons referred to in the preceding clause also maintain such confidentiality.

8.3 If the User or any person referred to in clause 8.1 breaches intellectual property rights or the obligation of confidentiality, the Provider is entitled to immediately and without compensation revoke the User's access to the Digital Content of the Product and their entire user account, and to claim unjust enrichment and damages. Such monetary claims of the Provider are due within 14 days of the date on which the demand for payment is delivered to the User's e-mail address. Infringement of intellectual property rights is further actionable under copyright law and criminal law.

9. WITHDRAWAL FROM THE AGREEMENT

Withdrawal by a Consumer

9.1 Unless the following clause applies, a User who is a Consumer has the right, pursuant to Section 1829 of the Civil Code, to withdraw from the Agreement without giving reasons within 14 days. For a Product with Digital Content or the provision of a Service, this period begins to run from the date the Agreement is concluded.

9.2 The Consumer's right to withdraw from the Agreement under the preceding clause does not apply, pursuant to Section 1837 of the Civil Code, in particular to an Agreement for: the supply of Digital Content after performance has begun with the Consumer's consent before the withdrawal period has expired (for example, if the Consumer ticks a box in the order form agreeing to immediate access to an online course upon payment, they cannot withdraw within the 14-day period); the use of leisure time, where the Agreement provides for performance on a specific date or within a specific period (e.g. live events, retreats, lectures); the provision of Services that have been fully provided and where performance began with the Consumer's consent before the 14-day withdrawal period expired (where Services have only been partially provided, the Consumer may withdraw, but must in that case pay the Provider for performance rendered prior to withdrawal — if the Price for the Services has already been paid, the Provider will refund only the amount corresponding to the Services not yet provided).

9.3 The withdrawal period is met if the Consumer sends notice of withdrawal to the Provider no later than the 14th day after the day on which the Agreement was concluded.

9.4 Withdrawal may be effected by sending text of equivalent meaning to one of the Provider's contact addresses stated on the Provider's Website, or by any other unambiguous statement made by the Consumer to the Provider.

9.5 Upon withdrawal from the Agreement, the Consumer's access to the Digital Content will be revoked immediately. The Price paid will be refunded to the Consumer without undue delay, no later than 14 days from the date of withdrawal, to the same account from which it was paid. The Price may be refunded by a different means only with the Consumer's consent and only if this does not result in any additional cost to the Consumer.

Withdrawal in general

9.6 Either party may also withdraw from the Agreement in cases provided for by law or by the Agreement, in particular in the event of a material breach of obligations by the other party. The Provider may withdraw from the Agreement in particular in the event of unauthorised interference with the Website interface, breach of intellectual property rights or breach of the confidentiality obligation. Upon withdrawal, the Provider is entitled to immediately and without compensation revoke the User's access to the Digital Content of the Product and their user account. The Provider is also entitled to claim unjust enrichment and damages. If the User disrupts the conduct of a group event (e.g. an in-person event or a group call forming part of an online course) through inappropriate behaviour (e.g. conduct contrary to public decency, repeated disruption, participation under the influence of alcohol, etc.) or uses the Product in another inappropriate manner, the Provider (or the trainer) is entitled to exclude the User. The User in such a case is not entitled to a refund of the Price paid, in whole or in part.

9.7 The Provider also has the right to withdraw from the Agreement if the minimum number of participants has not been reached or the maximum number has been exceeded, or for other serious reasons. Where the Provider has not yet commenced performance, the Price paid will be refunded to the User within 14 days of withdrawal, to the same account from which it was paid, unless otherwise expressly agreed. If the Provider has partially performed prior to withdrawal, the User will be refunded the Price paid less the amount corresponding to the performance already rendered.

9.8 If the User fails to pay the Price within 14 days after the due date, the Agreement is automatically terminated upon expiry of that period, without the need for formal withdrawal.

9.9 If the User receives a gift or bonus together with a Product and subsequently withdraws from the Agreement, the Provider is entitled to revoke the User's access to the bonus or the User is required to return the bonus to the Provider. The foregoing applies unless stated otherwise on the Website for the relevant Product.

10. RIGHTS ARISING FROM DEFECTIVE PERFORMANCE AND COMPLAINTS

10.1 Rights arising from defective performance are governed by the applicable legislation, in particular Sections 1914 to 1921 and (in the case of Digital Content) Sections 2389a to 2389s of the Civil Code.

10.2 The User may exercise rights arising from defective performance (make a complaint) with the Provider using the contact details stated in these Terms and Conditions.

10.3 A complaint cannot be based solely on the Product failing to meet the User's subjective expectations; there must be an actual defect.

Defects in digital content

10.4 Upon being given access to a Product, the User is advised to check its Digital Content for functionality and availability as soon as possible and, if any shortcomings or defects are found, to contact the Provider for remediation. The Digital Content of a Product may be temporarily unavailable for short periods due to data maintenance, server outages or outages on the part of the Provider's suppliers, even without prior notice. The Provider has no control over such outages and is not liable for them. Such temporary outages do not entitle the User to withdraw from the Agreement, to request a refund of the Price (in whole or in part) or to claim damages.

10.5 The Provider warrants to the User that the Product is free from defects at the time of acceptance and, in the case of Digital Content, that it remains free from defects throughout the duration of the Agreement. In the case of Digital Content with unlimited access, the Provider is liable for defects that existed in the Digital Content at the time of delivery. Where the User is a Consumer and a defect in the Product manifests within 1 year of delivery, it is presumed that the Product was defective at the time of delivery. This period does not run for the time during which the Consumer cannot use the Product, provided that the defect was duly notified. Where the User is not a Consumer, they bear the burden of proving that the Product was defective at the time of delivery.

10.6 Where the User is a Consumer, the Provider warrants in particular that the Product:

a) conforms to the agreed characteristics;

b) is fit for the agreed purpose;

c) is supplied with the agreed accessories and instructions for use.

10.7 Where the User is a Consumer, the Provider further warrants that, beyond the agreed characteristics, the Product:

a) is fit for the purpose for which products of that type are ordinarily used;

b) in terms of its properties or performance parameters, corresponds to the usual characteristics of products of the same type that the User may reasonably expect;

c) is supplied with accessories and instructions for use that the User may reasonably expect;

d) corresponds to any sample, template, trial version or preview made available by the Provider before the Agreement was concluded.

10.8 The preceding clause does not apply where the Provider specifically drew the User's attention, before the Agreement was concluded, to the fact that a particular characteristic of the Product differs, and the User expressly consented to this when concluding the Agreement.

10.9 Where the Agreement relates to a Product with Digital Content, the User may report a defect that manifests or arises during the term of the Agreement. In the case of Digital Content with unlimited access, a User who is a Consumer may report a defect that manifests within 2 years of delivery. A User who is not a Consumer must report a defect without undue delay after having had the opportunity to discover it.

10.10 Where a Product has a defect, the User may request its remedy unless this is impossible or disproportionately costly.

10.11 The Provider will remedy the defect within a reasonable time of it being reported, in a manner that does not cause the User significant inconvenience, taking into account the nature of the Product and the purpose for which the User required it.

10.12 The User may request a proportionate discount or withdraw from the Agreement if:

a) the Provider has refused to remedy the defect, has not remedied it, or it is evident that the defect will not be remedied;

b) the defect recurs;

c) the defect constitutes a material breach of the Agreement.

10.13 The User may not, however, withdraw from the Agreement if the defect in the Product is minor.

10.14 A User who is a Consumer may also withdraw from the Agreement if the Provider is in default in delivering the Product and fails to fulfil its obligation even within a reasonable time after being called upon to do so by the User, or within an additional period expressly agreed. Without an additional period, a Consumer may withdraw only if the Provider has refused to deliver the Product or it is evident that the Product will not be delivered, or if it follows from the parties' agreement or from the circumstances at the time the Agreement was concluded that performance by a specific time is essential. The Price will be refunded to the User without undue delay following withdrawal.

10.15 Rights arising from defective performance do not apply in the case of defects caused by improper use or storage of the Digital Content of the Product. The Provider is also not liable for the unavailability or other defects of Digital Content resulting from an inadequate digital environment on the User's side. For the purpose of verifying whether a defect arose due to an inadequate digital environment, the User is legally obliged to provide the Provider with the necessary cooperation to the extent that may reasonably be required and that can be ensured by technically available means that are as non-intrusive to the User as possible. If the User refuses to cooperate, they may only assert rights arising from defective performance if they prove that the Product is defective.

Defects in services

10.16 The Provider is liable for the delivery of Services to the extent, in the form and at the quality agreed with the User, described on the Website, or customary for that type of service.

10.17 The User must report (complain of) a defect in a Service to the Provider without undue delay after having had the opportunity to discover it, and no later than 1 month after accepting the Service.

10.18 Where a Service has a defect, the User may request its remedy or a proportionate reduction in the Price. If the defect cannot be remedied or the Provider does not remedy it in time, the User may request a proportionate reduction in the Price or withdraw from the Agreement.

11. HANDLING COMPLAINTS AND DISPUTE RESOLUTION

11.1 If the User has a complaint regarding a concluded Agreement, its performance or the Provider's conduct, they may contact the Provider at any of the contact addresses stated on the Provider's Website.

11.2 Compliance with the Provider's statutory obligations is supervised by the following authorities: the Czech Trade Inspection Authority (Česká obchodní inspekce), the relevant trade licensing office and the Office for Personal Data Protection (in matters relating to the processing of personal data). These bodies may be approached with any complaint.

11.3 Any dispute between the Provider and the User will be resolved by mutual agreement as a first preference. If the User is a Consumer and a dispute arises between them and the Provider from or in connection with the concluded Agreement, the User has the right to seek out-of-court resolution. The competent body for out-of-court resolution of consumer disputes is the Czech Trade Inspection Authority. Full details of out-of-court resolution are available on the Czech Trade Inspection Authority website (www.coi.cz).

12. NOTIFICATION OF ILLEGAL CONTENT

12.1 This article applies where the Provider allows third-party content to be posted on the Website (e.g. comments on blog posts). The Provider is legally required to establish rules for reporting illegal content and content incompatible with these Terms and Conditions, and for taking action against such content.

12.2 Only content that does not infringe applicable law or the rights and legitimate interests of third parties may be posted on the Website. It is in particular prohibited to post content that infringes copyright or other intellectual property rights, content that includes elements of discrimination, disinformation, rudeness, hatred or bullying, content that threatens or damages the reputation of the Provider or a third party, content that incites unlawful activity, content that is otherwise socially harmful or contrary to public decency, and content unrelated to the subject matter of the Website (spam).

12.3 If a visitor to the Website believes that illegal third-party content is present on the Website, they may report this to the Provider by e-mail to the address stated in these Terms and Conditions. The report must include:

a) identification of the specific content concerned (indicating exactly where it appears on the Website; the content may also be copied into the e-mail);

b) a sufficiently substantiated explanation of the reasons why, in the reporter's view, the content is illegal or contrary to clause 2 of this article;

c) a statement that the reporter, in good faith, believes the information contained in the report to be accurate and complete;

d) the reporter's name.

12.4 The Provider will confirm receipt of a report under the preceding clause to the reporter without undue delay.

12.5 The Provider will handle reports received under clause 3 of this article in a timely, non-arbitrary, objective and diligent manner, with due regard to the rights and legitimate interests of all parties concerned, including the freedom of expression of the content originator. If the Provider concludes that a report is well-founded, it will promptly take appropriate action to remove or disable access to the relevant third-party content. In the case of content that is seriously illegal or contrary to clause 2 of this article, or where a person repeatedly posts illegal or non-compliant content on the Website, the Provider is also entitled to partially or fully suspend or terminate that person's ability to post content on the Website, without compensation. The Provider will notify the reporter of the action taken without undue delay.

12.6 Promptly after taking the action described in the preceding clause, the Provider will notify the originator of the content, with a clear and specific explanation of the reasons why their content is considered illegal or contrary to clause 2 of this article. Such notification is not required if the Provider does not have the originator's electronic address.

12.7 The Provider is also entitled to take the action described in clause 5 of this article on the basis of its own investigation, if it concludes that certain third-party content posted on the Website is illegal or contrary to clause 2 of this article. The preceding clause applies accordingly.

12.8 The Provider designates a single point of contact, being its e-mail address stated in these Terms and Conditions, through which the Provider may be contacted in Czech or English.

13. FINAL PROVISIONS

13.1 The Agreement is concluded for a definite period, until the obligations of the Provider and the User arising from the Agreement have been fulfilled. An online club membership agreement is concluded for an indefinite period.

13.2 The contractual relationship between the Provider and the User is governed by the laws of the Czech Republic, in particular the Civil Code. This does not affect any rights of the Consumer arising from generally binding legislation.

13.3 All notices, communications and other written documents between the parties are delivered to the Provider at the e-mail addresses stated in the contacts on the Provider's Website, and to the User at the e-mail address provided in their Order or any other e-mail address subsequently notified by either party to the other in a provable manner. Documents sent by e-mail are deemed delivered at the moment they are sent to the other party's e-mail address. Documents sent by post are deemed delivered on the third business day after dispatch to the other party's last known postal address, even if the addressee does not collect the item. The parties are obliged to notify each other without undue delay of any change to their contact details; failing this, a document sent to the original address is deemed to have been delivered.

13.4 The principles governing the processing of personal data are set out in a separate document published on the Website.

13.5 In the event of force majeure (which includes outages on the part of the Provider's suppliers), the Provider is not liable for any loss arising in connection with the force majeure event; if the force majeure situation persists for more than 10 days, the Provider is entitled to withdraw from the Agreement.

13.6 If any provision of these Terms and Conditions is or becomes invalid or ineffective, it will be replaced by a provision whose meaning most closely approximates that of the invalid or ineffective provision. The invalidity or ineffectiveness of a provision does not affect the validity and effectiveness of the remaining provisions.

13.7 The Provider is entitled to unilaterally amend these Terms and Conditions; the User is always subject to the version of the Terms and Conditions in effect on the date their Order is placed. The current version of the Terms and Conditions is published on the Provider's Website.

13.8 These Terms and Conditions are effective from 1 January 2026.